Refund & Cancellation Policy

Call us at (249) 294-0055 as soon as you know you need to cancel.

• Kitchen hasn't started yet — full refund, no questions asked.
• Already in the oven or out for delivery — we generally can't cancel or refund at this point, since the food is already made or on its way. We'll always tell you honestly which stage your order is at if you call.

We can't cancel an order through the website once it's placed — call us.

Tell us within 24 hours of receiving it and we'll make it right. Depending on what happened, that means a remake, a credit toward your next order, or a refund:

• Wrong or missing items
• Order arrived cold, or clearly not prepared correctly
• Item doesn't match what the menu described (wrong toppings, size, etc.)

A photo helps us sort it out faster, but isn't required — we'd rather fix it quickly than make you prove it.

Our delivery estimates (usually 35–50 minutes) can be affected by weather, traffic, and how busy we are, and we don't automatically refund for a delay within reason. If your order is dramatically late, call us — we'll look at what happened and make a fair call, which might include a credit.

If our driver can't reach you or nobody's available at the address given, we'll try calling the phone number on the order. If we still can't deliver it, the order isn't refunded — we can offer redelivery or pickup instead, but the original delivery attempt isn't refundable once the food has left the kitchen.

If you paid online, refunds go back to the card you paid with, through Clover. It usually shows up in 5–10 business days, depending on your bank — that part is outside our control. If you paid cash on delivery or pickup, we'll refund the cash directly.

Call (249) 294-0055 or email hello@pizzaboro.ca. This policy works alongside our Terms of Service.